When and how will I receive my bill ?
You will receive the bill by email or SMS before the due date. (Except regular automatic payments by credit card). You can change your rate plan or choose other lease period before the due date, according to the tariff plan announced on the official website (https://www.jgnet.tw) at that time.
How to terminate the contract before it expires ?
Please bring your ID card to our office or contact us by phone or email. We will send our engineer to assist you. The refund will be calculated based on the monthly rental fee:
|the monthly rental fee||$450||$470||$500||$550|
If you use a credit card to make regular automatic payments, just call our customer service hotline 03-3557460 or send email to firstname.lastname@example.org
What should I do if I have network connection problems ?
Please feel free to call if you have any question or problems, we would send our engineer to assist you. If the problem is due to our system error, you will not be charged. However, if the issue is with your own device, there is a $500 fee.
Why do I need to provide passport and ARC information ?
Under the Telecommunications Act, we are required to retain your information for up to one year after cancellation of Internet service.
JGNet will provide assistance to law enforcement agencies for retrieving IP addresses to identify internet users. Please ensure that you won't break the law.